Through the product life cycle management strategy provided by XSKY, users can keep abreast of the current life cycle status of the products they use and obtain the most powerful product support in a timely manner.According to strategic guidance, it can reasonably plan product use and service renewal to ensure data security and business continuity to the greatest extent, so as to realize service continuity and data longevity.

1. The product service support period of each major version is 7 years from the release date: 5 years of standard service + 2 years of basic service, XSKY encourages users to upgrade the version during the 2 years of basic service. Service Content:

2. Consulting services throughout the customer life cycle; 40+ original factory technical support centers nationwide to ensure a high SLA of business services; one-to-one TA support.

3. After EOSL, all support for this version of the product will be stopped. If there is a need in the future, you can still upgrade the version by purchasing the upgrade service, but you need to make up for the maintenance fee that was paid during the period (up to the point where the service is released), otherwise you will not be able to obtain the corresponding Maintenance service.

4. The above management strategy is only for other major versions of products except V2, and some users who still use V2 products, XSKY Tianhe can provide individual case upgrade support services.